Terms of Sale
- C.O.D.: All orders are Cash On Delivery if a customer does not pay by credit card or is not pre-approved for Company Check or on Open Account Terms: Customer is liable for payment of all orders sent C.O.D. and refused at the time of delivery.
- Credit Card: VISA, MasterCard, and American Express.
- Company Check: All customers wanting to pay by Company Check must fill out a Customer Information Form. A $30.00 fee will be added on all returned checks.
- Open Account / Net 30 Terms: All customers wanting an open account must complete a Credit Application for Approval. It typically takes about 2 weeks to process applications. Customers with an open account or with net 30 terms are expected to pay within 30 days. Customers who do not pay within the allotted terms may be changed to half down and balance C.O.D.
- Down Payments: All customers not on Open Account terms, must pay a minimum of half of the total project prior to fabrication. Production does not begin until payment is received.
- Approvals: Please make sure all information is correct on your proof drawing prior to signing and dating. This is your opportunity to make changes as needed. Production begins when your signed approval is received.
- Orders: Changes to your order will incur additional charges once production begins.
Pricing
Prices are quoted based on current market value of materials contained. Our pricing is reviewed periodically so that we may provide you with the most competitive price possible. Project quotes are effective for 60 days from date on quotation. It is recommended that you have your project requoted if it expires. Quoted price may be subject to change if final artwork is different than quoted artwork. Quoted prices are not guaranteed past the quote expiration date.
Artwork
Design/Edit Software: Omega, Artpath, Enroute, Logixx, Wasatch, CorelDraw, CorelPhoto, Adobe, OCR Vector, NeonWizard. These programs provide us the graphic ability to edit or design your project with ease. We are most compatible with these vector graphic extensions: Adobe Illustrator .ai, Encapsulated Post Script .eps, Omega .plt, and Corel .cdr. Vector art that is not “Clean” or production ready must be cleaned and modified prior to production. (Artwork must not have any unnecessary control points and must have smooth edges to be considered “Clean”.) Artwork that needs modifications to be production ready will be adjusted and sent to customers for final approval. We charge for projects that take longer than one hour to finalize the artwork. An additional charge of $30 per hour will be accessed for time beyond the one hour included in your proposal. Most projects do not exceed one hour for artwork modifications. Pixel formats (such as .jpg, and .bmp) usually can be converted to vector art. There is an additional charge of $30 per hour for vectorizing. This price is subject to change without notice.
Patterns
All remote mounted projects are shipped with installation patterns. These patterns are built into the cost of every project and do not require an additional charge. You will receive one pattern per set of letters or logos. Additional patterns are charged per linear foot. Call our office for updated pricing.
Return Policy
Sign Fab does not accept returns. All channel letter products are manufactured to customer specifications. Sign Fab supplies proof drawings for your customers’ final approval. Products do not begin production until you have reviewed, approved and signed the shop drawing. Once signature is received the product begins production and cannot be changed without incurring additional cost. All sales are final and no returns will be accepted.
Manufacturing Errors
Sign Fab will correct all products that have production errors. It is our intent to supply an error-free product. Problems with colors, sizes, or missing parts should be reported immediately. These errors will be corrected with as little inconvenience to you as possible.